3 Hot Topics for Dental Practices addressed at the British Dental Show
ND Communications caught up with a number of dental practice customers and met a whole host of new contacts at the 2018 British Dental Show. The national event for the dental industry, held at the NEC, Birmingham saw over 10,000 professional visitors and the ND Communications Team were rushed of their feet answering questions about telephony solutions, efficiencies and budgets required for improved telephony systems.
With demand rising for simple yet efficient modern day communications systems, which are safe and compliant, ND Communications has become a go to provider. With a significant proportion of dental practices also being family businesses, we have proven a popular trusted choice;
ND Communications is a division of Net Defence – market leader in information security for businesses, government and third sector organisations as well as high profile individuals, which is part of the Ogilvie Group.
These three hot topics emerged at this years show:
Reducing the cost of sending email and text appointment updates – With software solutions rising and the impact thankfully reducing missed appointment times, dental practices are enjoying greater efficiencies. However a common theme was the concern in rapidly rising costs as a result of sending so many individual appointment reminders by email and text message. As part of our group, ND Communications secure buying power which we extend to our customers and have had success in reducing the billings for practices. It’s worth reviewing your billing costs on a regular basis to ensure that you are getting the best value as your usage type changes over time. This is an often-missed opportunity for practices to improve their cashflow.
Replacing out-dated telephone systems – Technology has changed fast in recent years. The ability to run appointments through iPads, connect appointment systems with telephone systems and manage calls out of hours or during meetings and lunch hours has had a positive impact on time management for many. However, a hot topic for those who had not updated their telephone systems for a number of years was where to start. With a myriad of solutions our consultancy team provided a popular stand destination at the show where our team sent time with Practice Managers, Dental Nurses and Dentists to explore what they currently have, how they operate on a day to day and identify best value plan for them to navigate with ease. Many expressed gratitude for the ‘non jargon’ approach our team have which helped understanding of the tech swift and simple. Rerouting calls between reception and treatment rooms was a key question.
Dissatisfaction with existing contracts for telephony – Being tied in for too long a period leaving practices with out-dated equipment and non compatible software was a third point of frustration. Learning how to negotiate and secure relevant discounts but in contract periods that suit the scale of your practices was welcomed advice from our specialist team. Ensuring flexibility for those who know they will be relocating or scaling up in the near future is vital otherwise paying for redundant equipment and lines is a reality.
The resounding message was that dental teams want to maximise their time with patients and minimise time on administration and sourcing for telephone solutions. If you would like to discuss any aspect of support for your practice contact us.